How to Explain CPC to Families

We want our families to join CPC only if they want to.

In general, a social worker or someone from the CPC team will introduce CPC to the family, but if you need to explain it here are some ideas.

As you know, our clinic is really big, we have over 20,000 patients, over 60 different providers coming and going. It’s a great place and provides great care, but it’s very busy. 

You have a lot of other stress in your life (or for teens: You are young and this is your first child; or for other stressors: You have lots of other things that are making things difficult right now; or for foster care you have lots to deal with being a foster parent) and we don’t want the clinic to be something that is hard for you and adding more stress. 

We have a special program here called the CPC (Collaborative Primary Care). It will feel just like coming to the main clinic, but what is different is that:

-We make sure you see the same provider every time (attending or nurse practitioner) and you will see the same social worker every time who is there to help offer your extra resources you may help. The team will know you and your family well so you don’t have to retell your story every time you come to the clinic.

We also have a Nurse Care Coordinator and you will have her direct line. She can help with appointments, forms, or help if you have a medical concern about your child. SHe holds a clinic cell phone that you can text during business hours.

Being in CPC makes it easier for you to get in touch with us, talk to your provider and get services you need to take care of your child and family. 

 It’s completely okay if you aren’t interested. You can also try it for your first appointment and then change back to the main clinic whenever you want.